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DimeTheBrand (Hairfromprissy)

Customer Service & Conduct

Greetings, 

As a company, our job is to ensure every customer is satisfied in every way possible. We have over 5000 customers total who shop with us on the regular. We can not respond to everyone immediately. When contacting customer service, please be respectful and patient. Our customer service is open from 9:00am - 5:00pm on Monday through Friday. Response time is between 24 business hours and 72 business hours. Response time varies depending on the volume of emails and orders. We treat everyone with respect and we are willing to assist any and every customer. 

Customer service email: thedimecustomerservice@gmail.com 

When submitting your question, concern, or statement be sure to include this format for a quicker and informative response. 

1. Your name 

2. Your order number 

3. Date of purchase 

4. Your question, concern, or statement.

NO FOUL LANGUAGE WILL BE TOLERATED. ANY EMAIL THAT INCLUDES RUDE, AGGRESSIVE, AND PROFANITY WILL NOT BE RESPONDED TO! WE DO NOT TOLERATE DISRESPECT ON ANY LEVEL. WE RESPECT YOU, SO WE EXPECT THE SAME RESPECT IN RETURN. 

Do not send constant emails. It is not fair to others who also need assistance. Again, response time to ALL EMAILS is between 24 business hours - 72 business hours.