Direct Customer Service
Contact Information & Regulations
*MUST READ BEFORE PURCHASING*
Due to so many current customers, potential customers, and curious customers; we can not assist everyone at once. When sending an email, be sure to include the following:
- Your Full Name (First & Last)
- Your Order Number
- Date of Purchase
- Your concern
⚠️ We will respond to your email within 24 business hours and 72 business hours. Our customer service hours are 10am - 6:30pm (Monday-Friday) ⚠️
If you do not receive an email within those following 72 business hours, please feel free to contact us via email or via Instagram which is: @HAIRFROMPRISSY
- WE DO NOT ASSIST DIRECT MESSAGES ON INSTAGRAMS UNLESS IT IS UNDER THE CONDITION EXPLAINED ABOVE!
- WE DO NOT ASSIST CUSTOMERS THROUGH COMMENTS ON INSTAGRAM!
- WE DO NOT ASSIST CUSTOMERS THROUGH INSTAGRAM STORY POST!
As a company, it is imperative we have proof of communication and access to all customers at all times. Communicating through social media will cause inconsistency conversation which will later lead to a bigger issue. Again, response time is between 24 business hours - 72 business hours (Monday-Friday)