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Direct Customer Service

Contact Information & Regulations 

*MUST READ BEFORE PURCHASING* 


Due to so many current customers, potential customers, and curious customers; we can not assist everyone at once. When sending an email, be sure to include the following: 


  1. Your Full Name (First & Last) 
  2. Your Order Number 
  3. Date of Purchase
  4. Your concern 


⚠️ We will respond to your email within 24 business hours and 72 business hours. Our customer service hours are 10am - 6:30pm (Monday-Friday) ⚠️


If you do not receive an email within those following 72 business hours, please feel free to contact us via email or via Instagram which is: @HAIRFROMPRISSY 


  • WE DO NOT ASSIST DIRECT MESSAGES ON INSTAGRAMS UNLESS IT IS UNDER THE CONDITION EXPLAINED ABOVE! 
  • WE DO NOT ASSIST CUSTOMERS THROUGH COMMENTS ON INSTAGRAM! 
  • WE DO NOT ASSIST CUSTOMERS THROUGH INSTAGRAM STORY POST!

As a company, it is imperative we have proof of communication and access to all customers at all times. Communicating through social media will cause inconsistency conversation which will later lead to a bigger issue. Again, response time is between 24 business hours - 72 business hours (Monday-Friday